Customer Support Specialist (Full-Time) - Surabaya

Join PT Sekolahku Solusi Global, a leading innovator in educational technology, as our next Customer Support Specialist in Surabaya, Jawa Timur. In this full-time role, you’ll be the friendly voice and expert problem-solver for our valued customers. Help students, educators, and parents navigate our platform with ease, ensuring a seamless learning experience. With a customer-first approach and a passion for education, you’ll play a crucial role in shaping the future of learning.

At PT Sekolahku Solusi Global, we’re committed to revolutionizing education through technology. Our mission is to provide innovative, accessible, and effective learning solutions that empower students and educators. In this role, you’ll work closely with our team of experts to deliver exceptional customer support, using tools like Zendesk, Slack, and Google Workspace.

Every day, you’ll handle customer inquiries, troubleshoot technical issues, and provide guidance on using our educational platform. You’ll be the first point of contact for our customers, ensuring their needs are met with professionalism and care. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer support by answering inquiries and resolving issues promptly and professionally.
• Troubleshoot technical problems and guide customers through our educational platform.
• Use CRM tools like Zendesk to track and manage customer interactions efficiently.
• Collaborate with the product and engineering teams to improve our platform based on customer feedback.
• Ensure a seamless customer experience by maintaining high standards of communication and responsiveness.
• Document customer interactions and support processes to improve future support efforts.
• Participate in team meetings and contribute to the continuous improvement of our support processes.
• Stay updated with the latest trends and best practices in customer support and educational technology.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in a related field or equivalent experience in customer support or educational technology.
• Minimum of 2 years of experience in customer support, preferably in the educational technology sector.
• Strong communication skills, both written and verbal, in Indonesian and English.
• Excellent problem-solving and analytical skills.
• Proficiency in using CRM tools like Zendesk and communication platforms like Slack.
• Familiarity with educational technology platforms and tools.
• Ability to work well under pressure and manage multiple tasks effectively.
• Passion for education and a customer-first mindset.

🛠️ Keahlian

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